Straight answers
Frequently Asked Questions
Fitment, shipping, returns and warranty — the things people call us about most, answered properly.
Ordering & Fitment
Every listing shows the exact year range, make and model it is catalogued against, and the detail page lists the covered makes under the Vehicle Fitment tab. Use the Shop by Vehicle finder to filter the catalog down to your vehicle first. If you are still unsure, call the parts desk with your VIN and we will confirm the part number before you order.
If a part does not fit the vehicle we listed it against, that is our mistake. Send it back uninstalled and we cover shipping in both directions, refund you in full, and correct the catalog entry.
Yes. We can source most parts for the makes we cover even when they are not catalogued on the site. Send us the year, make, model, engine and what you need through the contact form and we will come back with pricing and lead time.
We do. Trade accounts get tiered pricing, net terms after a short approval, and a dedicated line into the parts desk. Choose 'Wholesale / trade account' on the contact form to start the application.
Shipping & Delivery
Orders placed before 3:00 PM EST on a business day leave the warehouse the same day. Ground delivery runs 2–5 business days across the lower 48 states. Expedited options are available at checkout.
Ground shipping is free on every order over $$99. Below that it is a flat $12.95 regardless of how many items are in the cart.
Yes, though oversized freight items ship separately from the rest of your order and may take 5–8 business days. You will see the freight estimate on the product page before you add it to the cart.
Will-call pickup is available at our warehouse at 4820 Motorworks Parkway, Detroit, MI during business hours. Select will-call at checkout and we will email you when the order is staged.
Returns & Warranty
90 days from delivery on any uninstalled part in its original packaging, with no restocking fee. Electrical parts and special orders are the exception — those are covered by warranty rather than return, because we cannot resell them once they have been energised.
Every part carries the manufacturer's warranty, listed in the Specifications tab on its detail page. Contact us with your order number and a short description of the failure. Most claims are resolved with a replacement shipped before the failed part comes back.
Parts warranties cover the part, not the labour to fit it — that is standard across the industry. That is exactly why we are strict about what we stock: a cheap part that fails twice costs you far more in labour than it ever saved.
Account & Payment
No. You can check out as a guest. Creating an account saves your vehicles so the catalog filters to them automatically, and keeps your order history and warranty records in one place.
All major credit and debit cards, PayPal, and Apple Pay or Google Pay on supported devices. Approved trade accounts can pay on net terms.
Payments are processed by a PCI-DSS Level 1 provider and card details never touch our servers. The whole site runs over TLS.
Still need a hand?
Our parts specialists answer the phone during business hours and reply to email within one business day. Have your year, make, model and engine handy.